Guides
Running a small business, explained.
Plain-English guides for UK small businesses, from choosing a CRM to chasing late payment.
What is a CRM? A plain-English guide for small businessesCRM stands for customer relationship management. In plain English: one place for everyone you do business with, and everything that’s happened with them.How to choose a CRM for a small business in the UKThe right CRM is the one your team will actually use. Here’s a practical checklist to find it, and to avoid paying for things you don’t need.Running more than one business: how to keep them organisedTwo businesses usually means two of everything: inboxes, customer lists, invoice numbering and logins. Here’s how to keep them separate without doubling the work.How to chase unpaid invoices in the UKLate payment is one of the biggest headaches for small businesses. Here’s a calm, step-by-step way to chase it, and what UK law lets you add when a business customer pays late.Email marketing rules in the UK: PECR and GDPR in plain EnglishThe UK’s email marketing rules come from PECR (the Privacy and Electronic Communications Regulations) and UK GDPR. Here are the essentials in plain English, who you can email, and what you must do.How to reply to enquiries faster (and win more work)When someone asks several businesses for a quote, the first good reply often wins. Here’s how to answer faster without being glued to your phone.How to get more Google reviews (without breaking Google’s rules)Most happy customers will leave a review if you make it easy and ask at the right time. Here’s how, and what Google doesn’t allow.Holiday entitlement in the UK: a guide for small employersGetting holiday right matters to your team and to the law. Here are the basics of UK holiday entitlement for small employers.
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