Every message, one queue.
Email, WhatsApp, texts, Instagram, Messenger, website chat and website forms land in one inbox your whole team works from.
Messages in six apps means some get missed.
Too many places to check
Email, WhatsApp, Instagram and the website form, all on different screens.
Who’s replying?
Two people answer the same customer, or nobody does.
Stuck on one phone
Messages only the owner can see.
All of it, side by side.
Connect your email, WhatsApp Business, business number, Instagram, Facebook Messenger, website chat and forms. Every message lands in the same queue.
- Email, WhatsApp and texts
- Instagram, Messenger and website chat
- Website forms as enquiries
Someone responsible for every one.
Assign each conversation to a person, leave notes only the team can see, and know when a reply is overdue.
- Assign to anyone on the team
- Private notes
- A reply-by time on every enquiry
Saved replies and AI.
Save the answers you give every day, with a version for each channel. AI can answer from what you tell it, or draft a reply for you to send.
- Saved replies per channel
- Automatic or suggested AI replies
- Every message on the customer’s record
Everything, for £19.99 a month.
Unlimited users and every feature. No tiers, nothing to upgrade to.
More of what’s included
Questions,
answered.
Anything else, ask, a real person replies.
Which channels does it cover?
Email, WhatsApp, texts, Instagram, Facebook Messenger, website chat and website forms, all in one queue.
Can I see who’s dealing with what?
Yes. Every conversation can be assigned to someone, and you can see what’s waiting and who has it.
Does it link to my customers?
Yes. Messages land on the customer’s record, beside their deals, projects and invoices.
How much does it cost?
The shared inbox is included in Doodali’s £19.99 a month plus VAT, with unlimited users. Texts and AI replies use credits.
One inbox. Nothing missed.
Bring one business across and see how it feels. If it isn’t better than what you have now, nothing’s lost.