WhatsApp CRM

WhatsApp, with the whole customer beside it.

Connect your business’s own WhatsApp Business account. Customers message you as they always have, and your team replies from one place.

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Sound familiar?

WhatsApp on one phone doesn’t scale.

One phone, one person

The business WhatsApp lives on someone’s handset.

No record

What was agreed on WhatsApp never makes it onto the customer’s file.

Slow replies

Messages wait until the person with the phone is free.

Setting up

Your own account, in minutes.

Meta’s own sign-up window opens inside Doodali. Create or choose your WhatsApp Business account, verify your number and start replying.

  • Your Doodali number or one you own
  • It’s your account, not ours
  • Disconnect any time
The whole story

Next to everything you know.

When a WhatsApp comes in, you see who it’s from, what they’ve bought and what was said last time, without leaving the conversation.

  • Linked to the customer’s record
  • Deals, projects and invoices beside it
  • Anyone on the team can reply
Follow-ups

Replies and follow-ups that happen.

Saved replies have a WhatsApp version of each. When someone emails and doesn’t hear back, Doodali can follow up on WhatsApp, and by text if WhatsApp can’t reach them.

  • Saved replies for WhatsApp
  • Templates sent for approval for you
  • AI replies if you want them

Questions,
answered.

Anything else, ask, a real person replies.

Do I need a WhatsApp Business account?

Yes, and you set one up (or choose an existing one) in Meta’s sign-up window when you connect. It takes a few minutes.

Can I use my existing number?

Yes, as long as it isn’t already on the WhatsApp app. Or use the business number you get with Doodali.

Who can see our WhatsApp messages?

Only your team. Each business only ever sees its own WhatsApp messages.

How much does it cost?

Connecting WhatsApp is included in Doodali’s £19.99 a month. Messages you send use credits, and WhatsApp’s own rules apply to messages you start.

Bring WhatsApp into the team.

Bring one business across and see how it feels. If it isn’t better than what you have now, nothing’s lost.

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